Effective Date: 17th July 2025
Last Updated: 24th Oct 2025
We strive to ensure satisfaction with every project or subscription you purchase. This policy explains how cancellations and refunds are managed.
1. One-Time Project Work
- Projects can be cancelled before work begins, with a 90% refund (after payment gateway fees).
- If work has commenced, refunds are prorated based on completed milestones.
- Once final deliverables are approved or delivered, no refunds will be issued.
2. Subscription & AMC Services
- Subscription and AMC payments are billed automatically (monthly, quarterly, or annually as per your plan).
- Cancellations must be made before the next renewal date to avoid renewal charges.
- No refunds are provided for the current active billing cycle after renewal.
- Service access continues until the end of the paid period.
3. Refund Exceptions
Refunds are not applicable to:
- Domain or hosting renewals.
- Third-party licenses or software purchases.
- Completed design/development work already approved.
- Time spent on consultations, research, or project management.
4. Refund Processing
Approved refunds (if any) are processed within 7–14 business days to the original payment method (INR or USD depending on transaction currency).
5. Project Inactivity
If a project remains inactive for 30 days due to client delays, it may be put on hold.
After 60 days of inactivity, the project may be closed, and reactivation will require a new estimate.
6. Contact for Refunds or Cancellations
billing@cleverkites.com
Subject: Refund/Cancellation Request – [Project or Plan Name]